Shipping policy
Shipping Policy
Effective Date: July 2, 2026
1. Shipping Coverage We ship across the United Arab Emirates and select international destinations. All orders are processed and dispatched from our location in the UAE.
2. Processing Time Orders are processed within 1–2 business days (Sunday to Thursday, excluding UAE public holidays). Orders placed on Friday or Saturday will be processed the following Sunday.
3. Domestic Shipping (UAE)
- Standard delivery: 2–5 business days
- Express delivery: 1–2 business days (where available) Shipping fees, if applicable, will be displayed at checkout.
4. International Shipping International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs clearance.
5. Order Tracking Once your order is dispatched, you will receive a confirmation with tracking details via email or SMS.
6. Damaged or Lost Shipments In accordance with UAE Consumer Protection Law (Federal Decree-Law No. 5 of 2023), if your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will investigate and resolve the issue promptly.
7. Delivery Delays While we strive to meet all delivery timelines, delays may occur due to high demand, weather conditions, or courier issues. We will notify you of any significant delays.
8. Contact Us For any shipping-related inquiries, please reach out to us through our store's contact page.
